Welcome to Kairos Moments. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products and services. By accessing our site and placing an order, you agree to be bound by the following terms. If you do not agree with any part of these terms, please do not use our website or services.
1. General
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This website is owned and operated by Kairos Moments. All references to “we”, “us”, and “our” refer to Kairos Moments.
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These Terms apply to all users of the site, including browsers, vendors, customers, and merchants.
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We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. Continued use of the website following any changes constitutes acceptance of those changes.
2. Product Availability & Orders
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All orders are subject to availability. While we make every effort to ensure accurate stock levels, certain items may become unavailable without prior notice.
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We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to orders that appear fraudulent, violate our policies, or involve pricing or inventory errors.
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Once an order is placed, a confirmation email will be sent to the address provided.
3. Pricing and Payment
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All prices on our website are displayed in South African Rand (ZAR) and are inclusive of VAT unless stated otherwise.
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Prices are subject to change without notice; however, confirmed orders will not be affected.
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Payment must be made in full at the time of purchase through the available payment methods on our platform.
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We reserve the right to add applicable shipping and handling charges, which will be disclosed at checkout.
4. Shipping and Delivery
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Orders are processed within 2–5 business days and typically shipped within 3–4 weeks, depending on stock availability, order volume, and delivery location.
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Standard delivery times may vary by region and courier service. Estimated delivery dates are provided as guidelines and are not guaranteed.
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Customers are responsible for providing accurate shipping information. We are not responsible for lost packages due to incorrect addresses.
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If your package is returned to us due to failed delivery, the customer will be responsible for re-shipping costs.
5. Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 7 calendar days of delivery under the conditions outlined below.
Eligibility:
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Returns must be initiated within 7 days from the date the product was delivered.
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Items must be unused, unwashed, undamaged, and returned in their original packaging with all original tags and labels attached.
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A proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items:
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We do not accept returns on:
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Customized or personalized products.
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Gift cards or downloadable digital items.
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Items marked as “final sale” or discounted clearance unless defective.
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How to Return:
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Contact our support team at hello@kairosmoments.co.za or via WhatsApp at +86 177 0229 5705 within the return period to request authorization.
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Our team will provide you with the return address and next steps.
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Securely package your item with the original invoice and return it to the address provided.
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Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.
Refunds:
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Once your return is received and inspected, we will notify you of the status.
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Approved refunds will be processed within 7–10 business days and credited to the original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items:
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If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
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We will arrange for a replacement, repair, or full refund at no additional cost to you.
6. Intellectual Property
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All content on this website—including text, images, graphics, logos, videos, and designs—is the intellectual property of Kairos Moments and is protected by applicable copyright and trademark laws.
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You may not reproduce, distribute, or use any content from the site without written permission.
7. User Conduct
You agree not to:
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Violate any laws or regulations in your jurisdiction.
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Use the site to submit false or misleading information.
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Interfere with the security features or integrity of the site.
8. Limitation of Liability
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Kairos Moments shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of or inability to use our site, products, or services.
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In no event shall our total liability exceed the amount paid for the item(s) purchased.
9. Governing Law
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These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
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Any disputes shall be submitted to the exclusive jurisdiction of the South African courts.
10. Contact Information
If you have any questions regarding these Terms and Conditions or our Return Policy, please contact us at:
hello@kairosmoments.co.za
WhatsApp: +86 177 0229 5705