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Delivery Timelines
At Kairos Moments we believe in keeping our customers informed and empowered. Every order is handled with care and delivered within 14 days of purchase. Shipping updates will be sent directly to you, and we make sure your products arrive safely and on time.

Returns, Refunds & Exchanges
We accept returns, refunds, and exchanges within 7 days of delivery, provided the items are unused, undamaged, and in their original packaging. Refunds are processed within 7 working days after we receive the returned item. Please note that customised products are non-refundable unless faulty. Exchanges are possible, and any price differences can be settled easily through our secure payment system.

Customisation
Our customisation service is available on selected items, including watches, hair wigs, photo album magazines, and prescription or fashion glasses. If you would like a personalised product, please reach out to us before purchase so we can confirm design options and delivery timelines. These orders are crafted to your requirements and handled with special attention.

Laybuy Payment Option
For flexible payments, we offer a laybuy option. You can split your purchase into two payments within 60 days. The first payment secures your order, and the balance must be settled before dispatch. This gives you more freedom while still guaranteeing your item.

Special & Bulk Orders
We also welcome special orders, bulk orders, and sourcing requests. If you’re looking for something not listed on our website, or would like to place a larger order, simply contact us via WhatsApp or email. Our team will assist in sourcing or arranging products to match your needs.

Further Information
For more detailed information, you can always check our FAQ, Returns Policy, and Terms & Conditions at the bottom of this page. If you still have questions, don’t hesitate to contact us - we’re here to help you find exactly what you’re looking for.